Effective Date: 20/03/2025
At ZoloHub, we are committed to providing high-quality luxury leather wallets and belts with a seamless shopping experience. However, if you are not completely satisfied with your purchase, our hassle-free return and refund policy ensures a smooth resolution.
1. Returns Eligibility
1.1 You can request a return within 15 days of receiving your order.
1.2 The item must be unused, in its original packaging, and in the same condition as received.
1.3 Items that are damaged, cut, or altered in any way will not be eligible for a return.
1.4 Sale items, customized products, or gift cards are non-refundable.
2. How to Request a Return
2.1 To initiate a return, contact us at Zolohub01@gmail.com or contact@zolohub.com with your order number and reason for the return.
2.2 Our team will review your request and provide instructions for returning the item.
2.3 The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item received).
2.4 For return processing, we will provide the return address upon request.
3. Refund Process
3.1 Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
3.2 Approved refunds will be processed within 7 working days and credited to the original payment method.
3.3 If you haven’t received your refund within the stated timeframe, check with your bank or payment provider before contacting us.
4. Exchanges
4.1 We only replace items if they are defective or damaged upon arrival.
4.2 If you need an exchange for the same product, contact us at Zolohub01@gmail.com or Info@zolohub.com.
5. Non-Returnable Items
5.1 The following items cannot be returned or refunded:
- Items that have been used, cut, or damaged by the customer.
- Products returned after the 15-day period.
- Sale or discounted items.
6. Shipping Costs for Returns
6.1 Customers are responsible for the cost of return shipping.
6.2 If the return is due to an error on our end (e.g., wrong or defective item sent), we will cover the return shipping cost.
7. Delivery Time
7.1 Orders are delivered within 5 to 7 working days across Pakistan.
8. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, feel free to contact us:
📞 0300-8201859
📧 Zolohub01@gmail.com
📧 contact@zolohub.com
📍 Karachi, Sindh
Thank you for shopping with ZOLOHUB!
